Frequently asked questions
Looking for therapy in Oakville and not sure where to start? Have some questions about therapy? Not sure what to expect? Starting therapy can bring up many questions, and it’s important to feel informed before taking that step.
In this FAQ section, you’ll find answers to common questions about our approach, session structure, fees, and more. If you don’t find what you’re looking for, feel free to reach out—we're here to provide clarity and support as you explore your options.
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Who can benefit from psychotherapy? Psychotherapy can benefit anyone facing emotional challenges, stress, or life transitions. It’s commonly sought by individuals experiencing anxiety, depression, trauma, grief, relationship problems, or simply wanting to improve self-awareness and personal growth.
Is psychotherapy covered by OHIP? No, psychotherapy services in Ontario are not covered by OHIP unless provided by a psychiatrist. However, many extended health insurance plans offer coverage for psychotherapy services by registered social workers (RSWs), psychologists, or psychotherapists. Check with your insurance provider to understand your coverage.
What can I expect during my first session? In your first session, the focus is on creating a safe, welcoming space where you feel seen and heard without judgment. You and your therapist will spend time getting to know each other and exploring what brings you to therapy. This is an opportunity for you to share your story at your own pace—there’s no pressure to reveal everything right away. Check out this blog on what to expect in therapy: https://www.thrivetherapycentre.ca/post/what-to-expect-in-psychotherapy-alleviating-the-uncertainty-of-therapy-and-tips-for-how-to-get-the
How long does therapy typically last? The duration of therapy varies based on individual needs and goals. Some clients may find resolution after a few sessions, while others may benefit from longer-term therapy. Together, you and your therapist will regularly assess progress and adjust the plan accordingly.
Are sessions confidential? Yes, confidentiality is a key part of the therapeutic process. Everything discussed in therapy is kept private, with a few legal exceptions such as when there is a risk of harm to yourself or others, or if required by law (e.g., in cases of child abuse).
Do I need a referral from my doctor? No, you do not need a referral to see a psychotherapist. However, some insurance providers may require a referral for reimbursement, so it’s advisable to check with them.
What if I’m not comfortable with my therapist? Building a trusting relationship with your therapist is essential. If you feel uncomfortable or uncertain, open communication is encouraged. It is important that you feel supported. If necessary a referral to another therapist can be facilitated.
How do I pay for sessions? Payment is made at the end of each session. Credit cards and debit are accepted in-person. Credit cards and e-transfers are accepted for virtual appointments. Receipts are provided, which can be submitted to your insurance provider for reimbursement if applicable.
Do you offer direct billing to insurance companies? No, direct billing to insurance companies is nto available. However, after each payment an official receipt that includes all the necessary information for you to submit a claim to your insurance provider.
Are your services covered by my insurance company? Many extended health plans offer coverage for psychotherapy services. It is recommend that you check with your insurance provider to understand your coverage and the reimbursement process.
What is your cancellation policy? We require at least 48 hours' notice for cancellations. Missed appointments or cancellations made with less than 48 hours’ notice may be subject to a fee. This policy allows us to accommodate clients who are waiting for appointments. It is important to know that cancellation fees are typically not covered by insurance companies.
How do I know if a therapist is right for me? Finding the right therapist is a personal and important step in your healing journey. Therapy works best when you feel safe, comfortable, and understood. An initial consultation is a good way to determine if a therapist is the right fit for you. This is an opportunity for you to get a feel for the therapist’s style and approach and ask questions you may have. The consultation helps ensure you feel comfortable moving forward. Ultimately, trust your intuition. If you feel a sense of connection, ease, and the belief that the therapist understands your needs and concerns, that’s a good sign you’re on the right path. Therapy is a collaborative process. If something isn’t working for you or if you feel unsure, it is important to voice those concerns. Check out this blog on finding the right therapist: https://www.thrivetherapycentre.ca/post/how-to-choose-the-right-therapist-why-the-right-fit-matters
What is the difference between a psychotherapist and a psychologist? Both psychotherapists and psychologists provide mental health support, but there are key differences. Psychotherapists are trained to provide talk therapy to help clients manage emotional, psychological, and behavioral challenges. They may come from various professional backgrounds (e.g., social work, counselling, etc.) and must be registered with the appropriate college in Ontario (e.g., College of Registered Psychotherapists of Ontario) Psychologists are trained in the treatment, assessment and diagnosis of mental health issues. Psychologists also provide talk therapy, but they may also specialize in psychological testing and diagnosis.
How do I find a therapist in Oakville or Mississauga? Finding the right therapist often starts with noticing what you’re hoping for—whether that’s support with anxiety, relationships, or simply feeling more like yourself again. From there, you might explore therapist websites, read through their approach, and see what resonates. If you’re looking for therapy in Oakville or Mississauga, it can help to choose someone whose style feels like a good fit for you—not just in terms of expertise, but also how they communicate and hold space. Many therapists offer a brief consultation so you can get a sense of whether it feels comfortable to move forward. Finding the right fit is critical.
Do you offer online therapy across Ontario? Yes—online therapy is available to clients across Ontario. Sessions are held through a secure video platform, allowing you to access support from wherever you feel most comfortable. Many people appreciate the flexibility of virtual therapy, especially when balancing busy schedules, parenting, or commuting. As long as you’re located in Ontario at the time of your session, you can access care.
Is online therapy as effective as in-person therapy? For many people, online therapy is just as effective as in-person sessions. The most important part of therapy is the relationship and sense of safety you feel, which can be built in both formats. Some clients prefer the comfort and convenience of being at home, while others value having a separate physical space to step into. Both options offer meaningful opportunities for reflection, growth, and change—it often comes down to what feels most supportive for you.
How much does therapy cost in Ontario? The cost of therapy in Ontario can vary depending on the therapist’s training, areas of focus, experience, and type of support offered. For registered psychotherapists, fees commonly range from around $130 to $200+ per session. At Thrive Therapy, session fees are clearly outlined before booking so you know what to expect. If you’re unsure where to start, a consultation can help you get a sense of fit before committing to ongoing sessions.
Do you accept insurance for therapy? Many extended health benefit plans in Ontario cover services provided by a Registered Psychotherapist. Coverage varies depending on your specific plan, so it’s helpful to check with your provider to understand your eligibility and limits. Receipts are provided after each session, which you can submit for reimbursement if your plan includes psychotherapy coverage.
How often should I go to therapy? The frequency of therapy can depend on your goals, availability, and what feels manageable. Many people begin with weekly sessions to build momentum and consistency, then adjust over time. There’s no one “right” pace—therapy is collaborative, and we can find a rhythm that supports you without feeling overwhelming.